Refund Policy

Return Policy

We offer a 14-day return period for most items. If you’re not satisfied with your purchase, you can return it within 14 days of receiving the item, subject to the following conditions:

• Returns must be initiated within 14 days of the delivery date.
• The customer is responsible for return shipping costs.
• There is no restocking fee for returned items.

Refund Process

Once we receive your return, we’ll inspect the item and process your refund. The refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Refunds are typically processed within 5-10 business days from the date we receive your returned device. The exact time it takes for the funds to appear in your account may vary depending on your payment provider.

Gift Cards

Fieldy Gift Cards are non-refundable and non-exchangeable for cash or credit. Gift cards cannot be returned or exchanged once purchased. By purchasing a gift card, you acknowledge and agree that:

• Gift cards are delivered electronically and include instructions for redemption at checkout.
• Gift cards are valid for 6 months from the date of purchase and carry no additional fees.
• Gift cards may only be redeemed on fieldy.ai for eligible products and services.
• Gift cards cannot be combined with other promotional offers, discounts, or coupon codes.
• Gift cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except where required by law.
• We are not responsible for lost, stolen, or unauthorized use of gift cards.
• If a gift card is obtained through fraud or other unauthorized means, we reserve the right to void the gift card without refund.
• Any unused gift card balance will be forfeited upon expiration and is non-refundable.

If you believe there is an issue with your gift card purchase, please contact our customer support team at hey@fieldy.ai within 48 hours of purchase.

Product Issues

If you experience any issues with your product, please don’t hesitate to reach out to us. We’re here to help and will work with you to resolve any concerns you may have.

Questions or Concerns?

We value open communication with our customers. If you have any questions about our return policy or need assistance with your purchase, please contact our customer support team: hey@fieldy.ai.

We’re here to help and will respond to your inquiry as soon as possible.

Thank you for choosing Fieldy. We appreciate your business and trust in our products.