Refund & Return Policy

Returns

We offer a 14-day return window for eligible items.

• Returns must be requested at hey@fieldy.ai within 14 days of the delivery date.
• Return shipping is not free. The customer is responsible for return shipping costs.
• No restocking fee is charged for eligible returns.

To qualify for a full refund, returned items must be:

• In pristine condition (no damage, excessive wear, scratches, dents, stains, or signs of misuse)
• Returned with all original accessories (including any cables, pendant accessories, and any other items included in the box)
• Returned in the original packaging

If the returned item is not in pristine condition, is missing accessories, or is not returned in original packaging, we may, where permitted by applicable law:

• Refuse the return, or
• Issue a partial refund reflecting the diminished value, missing items, or refurbishment required.

How to Start a Return

To request a return, contact us at hey@fieldy.ai with your order details.

If your return is approved, we will email a return label within 1 to 4 business days. You must ship the item back following the instructions provided.

Refunds

Once we receive your return, we will inspect the item. If approved, we will issue the refund to the original payment method used for the purchase.

Refund Processing Time

Refunds are issued within 5 to 10 business days after we receive the returned item. Your bank or payment provider may take additional time to post the funds to your account.

Gift Cards

Fieldy Gift Cards are non-refundable and cannot be exchanged for cash or credit, except where required by law. By purchasing a gift card, you acknowledge and agree that:

• Gift cards are delivered electronically and include redemption instructions at checkout.
• Gift cards do not expire and carry no additional fees.
• Gift cards may only be redeemed on fieldy.ai for eligible products and services.
• Gift cards cannot be combined with other promotional offers, discounts, or coupon codes.
• Gift cards cannot be reloaded, resold, or transferred for value, and cannot be redeemed for cash, except where required by law.
• We are not responsible for lost, stolen, or unauthorised use of gift cards.
• If a gift card is obtained through fraud or other unauthorised means, we reserve the right to void it without refund where permitted by law.
• Any unused gift card balance remains available until redeemed and is non-refundable.

If you believe there is an issue with your gift card purchase, contact hey@fieldy.ai within 48 hours of purchase.

Product Issues

If you experience any issues with your product, please contact us at hey@fieldy.ai. We’ll work with you to troubleshoot and resolve the issue.

Questions

We value open communication with our customers. If you have any questions about this policy or need assistance with your purchase, please contact us at hey@fieldy.ai.

We’re here to help and will respond to your inquiry as soon as possible.

Thank you for choosing Fieldy. We appreciate your business and trust in our products.